Snow Zhang

About Snow Zhang

AI & Emerging Technologies: GenAI Chatbots, Agentic Workflows, Machine Learning Models…

Experience

1. Sr Technical Program Manager

   Amazon

   Nov 2024 — Present

   Leading the design and delivery of AVA (Amazon Virtual Assistant), a GenAI-powered chatbot that transforms Amazon’s external candidate journey using agentic workflows and machine learning (ML) models to provide real-time, personalized hiring guidance.• Partnering with cross-functional teams across Recruiting, Product, and ML Engineering to build an intelligent conversational agent that delivers transparency, interview preparation, and milestone updates for 12.2M+ annual applicants.• Driving the integration of LLM-based reasoning and agentic automation to streamline communication, reduce recruiter workload, and guide candidates through complex multi-stage hiring processes with contextual recommendations.• Collaborating with Data Science to train and optimize ML models that predict candidate drop-offs, forecast interview timelines, and dynamically adjust messaging to improve engagement and conversion rates.• Established program KPIs and data pipelines to track hiring velocity, offer conversion, and candidate satisfaction; insights drove improvements that mitigated approximately $58.4M in lost interviewer productivity.• Oversaw change management and stakeholder alignment across HR Tech, Corporate Recruiting, and Compliance to launch AVA as Amazon’s first GenAI-driven digital hiring assistant.

Education

• Saint Joseph's University

  Master's degree

• The Hong Kong Polytechnic University

  Bachelor's degree