Happy Mathew

About Happy Mathew

Experienced and qualified payments business & technology professional with over 16 years of experience focusing on customer facing relationship with a strong interpersonal and management skills, diplomatically facilitates discussions and negotiations cross-functionally at all levels. 17 Years of progressive professional experience in different IT and Management roles Successfully develop and nurture credible customer relationships at various executive levels (CxO, SVP, VP, Director levels) Experienced in setting up strategic global accounts for Banking and Payments verticals with quarter to quarter growth, handling delivery and P&L management by using organic and inorganic models. Extensive experience in account mining/harvesting new business / Joint venture opportunities within the account portfolio/Business Unit Deep expertise in Outsourcing / Offshoring / Global Delivery Model / Relationship management / Payment Markets / BFS Industry Responsible for Customer as well as Employee Satisfaction at Portfolio/BU Levels Domain experience in Banking & Financial Services (BFS) domain: Cards & Payments; Authorization & Settlement processing, Risk & Fraud Management, Oil & Gas Fleet card processing, Prepaid card processing and Retail banking. Extensive experience in Application Services, Infrastructure services, Managed Services & Outsourcing. Expert in Application Management & Infrastructure support services – managed services production support in SLA based delivery models including innovative utility based models Extensive experience in MSA, Contract, Rate Card negotiation and other vendor management functions liaising with the vendor management /sourcing office in customer organization Extensive experience in facilitating IT consulting and services including Business Process Outsourcing services.

Experience

1. Sr Client Partner

   EPAM Systems

   Oct 2018 — Present · US

   United States

Skills

• Account Management