Haonan S.
Customer Success, Business Analytics, IT Support
- Role
- Apple Store Specialist at Apple
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Haonan S.
University of San Francisco STEM MBA Degree (Focus on Customer Success/Business Analytics), 8 + customer facing experience now looking for a full-time position of Customer Success Manager/Client Support Specialist to realize the value of my life.Used to work as a Customer Success Manager in high-tech (Fortune 500) for 6 + years, Technical Client Support Specialist for 2 years. Also, the vice president of USF Chinese Students and Scholars Association.Career Skills: Onboarding, training, implementation, troubleshooting, up/cross sell, renewal, customer service, customer experience, customer success, technical support. Skills and Certifications: Software: Excel, JMP, Tableau, SQL, Python, Salesforce, Gainsight, ServiceNow, ERP, Google Workplace | Language: English, Mandarin | Certification: Certified Customer Success Manager, Salesforce Trailhead Badges
Experience
Apple Store Specialist
Oct 2023 — Present · San Francisco, CA, US
Utilized product knowledge to advise and provide a quality and personalized solution to customers. Spearheaded sales and performance by creating owners and ensuring a positive customer experience.•Continuously learned and educated customers about new products, features, and services to stay up-to-date and aware of the best solutions based on customer needs.•Built a stronger knowledge base and increased sales production through shadowing and reverse-shadowing, receiving and providing feedback, and consistently checking in on my progress.
Education
Dalian University of Technology
Master's degree, M.A. Management – Focus: Consumer Behavior
2012 — 2015
Shenyang Normal University
Bachelor's degree, B.A. Management – Focus: Marketing Management
2008 — 2012
University of San Francisco
Master of Business Administration - STEM MBA, Business Administration and Management, Focus on Customer Success & Business Analytics
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