Hanzel Saldanha
Customer Support Specialist - Sports @Nielsen
Signup · Get unlimited contacts
WORK HISTORY
Customer Support Specialist - Sports @Nielsen
Mumbai, IN
Acknowledging the customer reporting the issue within SLA timeframes and keeping them informed throughout the incident• Conduct basic troubleshooting in some instances to validate the reported issue• Gathering essential details from the customer so that internal teams have the information they need to quickly resolve the problem.• Providing responses to customers within SLA guidelines, detailing corrections made, the cause of the issue, and when appropriate preventative measures being taken at Gracenote, once the issues have been resolved• Utilizing internal reporting systems & tools to log customer reported issues, resolution times, and corrective actions taken• Generating a daily issue/case reports with the status update and sharing it with the client.• Ability to coordinate with multiple internal teams to resolve customer related issues or requests.• Understanding of the issue & its business impact and escalating to the right POCs.• Provide on call support if required (shift rotation required to support 24x7)
EDUCATION
St. John The Baptist High School
HSC, Science
BNBandodkar College of Science Chendani Bunder Road Thane 400 601
Bachelor's degree
St. Xavier's College
Master's degree
St. John The Baptist High School
SSC
ABOUT HANZEL SALDANHA
As a skilled Live Data Production Editor in sports operations, I have developed a deep understanding of the fast-paced, data-driven nature of the sports industry. With a strong background in managing real-time data feeds, ensuring accuracy, and optimizing workflows, I’ve contributed to delivering high-quality coverage for sports fans worldwide.Currently, I bring my expertise to a new role as a Customer Support Specialist in sports, where I leverage my in-depth industry knowledge to enhance the customer experience. I am passionate about connecting with sports enthusiasts, providing timely and effective solutions, and continuously improving service delivery.Throughout my career, I’ve honed skills in data analysis, problem-solving, and communication, always striving to bridge the gap between technical excellence and customer satisfaction. I thrive in dynamic, high-pressure environments and am dedicated to helping teams deliver exceptional results.Whether in the world of live sports data or customer service, my goal is always the same: to provide seamless, top-tier experiences for fans and clients alike.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.