Hanyue Lu
Product Manager, Proactive Monitoring and Testing, Esi @TD
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WORK HISTORY
Product Manager, Proactive Monitoring and Testing, Esi @TD
Toronto, ON, CA
Designed and deployed end-to-end automated monitoring workflows across Money-In products. Proactively surfaced systemic gaps and procedural breakdowns, leading to early detection of customer-impacting issues and mitigating potential losses. Delivered over $2 million in savings within 6 months by identifying operational inefficiencies and potential fraud activities.Played a key role in launching the Proactive Monitoring team from the ground up. Defined the team’s vision, scope, and foundational capabilities. Secured alignment and support from multiple partner teams to embed proactive controls into business processes and position the team as a long-term enabler of risk prevention and customer experience.Identified the opportunity to enhance the customer complaint review process, designed the GenAI-driven approach, delivered the proof of concept, and established a cross-functional working group to prepare for full-scale implementation.
EDUCATION
Georgia Institute of Technology
Master's degree, Artificial Intelligence
Southwestern University of Finance and Economics
Bachelor's degree, Finance
Goodman School of Business at Brock University
MBA, Business Analytics
National Chung Hsing University
Bachelor, Finance
CFA Institute
Other, Passed Level 1 of the CFA Program, June 2019
ABOUT HANYUE LU
Product Manager specializing in AI-driven decision systems, intelligent workflows, and data-enabled products in regulated environments. With 7+ years in banking and financial services, I focus on turning complex business problems into scalable solutions that improve growth, risk management, operational efficiency, and customer experience.At TD Bank, I lead initiatives across proactive monitoring, product strategy, and customer insight, delivering measurable impact including multimillion-dollar cost savings and new revenue opportunities. I work closely with data science and engineering teams and have hands-on experience with SQL and Python (PySpark) on Azure.Currently pursuing a Master’s in Computer Science at Georgia Tech (OMSCS), with a strong interest in GenAI and intelligent systems that augment human decision-making.
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