Hany Georgy

About Hany Georgy

As a Technical Operations Manager at AWS, I lead a team of Database Cloud Support Engineers delivering enterprise-class support across AWS\'s database services portfolio. With 23+ years spanning database administration, performance engineering, and support leadership, I bring a rare combination of deep technical depth and people leadership to every role. At AWS, I have driven a 5% year-over-year improvement in Customer Satisfaction and a 9% reduction in development escalations. I serve as Service Experience Owner for RDS DB2 and RDS Proxy, acting as the senior escalation point for complex customer situations and partnering with Engineering and Product to turn customer insights into product improvements. I built two AI-powered applications on AWS PartyRock: a career growth and promotion coaching tool for support engineers, and a support case summarization tool with integrated customer sentiment analysis, reflecting my commitment to AI-first operations. Before AWS, I spent 15+ years at Oracle, advancing from Database Support Engineer to Senior Manager of Database Product Support. I developed an Oracle Apex application adopted by support leadership to provide real-time visibility into team workload and staffing distribution. I am bilingual in English and Arabic, with work authorization in both the United States and Egypt, and I am an AWS Certified AI Practitioner Early Adopter.

Experience

1. Amazon Web Services (Aws)

   Amazon Web Services (AWS)

   Present

Education

• Cairo University

  Bachelor's Degree, Accounting

• The American University in Cairo

  Professional Certificate in Computers and Programming