Hanwen Emily Zheng
Technical Support Engineer Intern @Dahua UK & Ireland
Signup · Get unlimited contacts
WORK HISTORY
Technical Support Engineer Intern @Dahua UK & Ireland
Maidenhead, GB
Gained hands-on experience with Dahua CCTV, Intelligent Building System, Wireless Alarm, and end-to-end system configuration. Built and tested complete surveillance setups, including IVS/Face Recognition/Smart Motion Detection rules, alarm integration, metadata, etc.· Supported field deployments at partner and university sites, diagnosing and resolving issues across VSS, IAS linkage, access control, and turnstile systems.· Streamlined equipment organisation, training data management, and internal reporting (attendance, hotline workload, work logs). Contributed to technical documentation and Zendesk knowledge base improvements.· Demonstrated strong problem-solving skills, rapid technical learning, and effective collaboration across presales, postsales, and R&D teams.
EDUCATION
King's College London
Master of Arts - MA, Film/Cinema/Video Studies
Tongji University
Bachelor of Engineering - BE
University of Bristol
Master of Science - MS
Shanghai International Studies University
其他, Minor - German language and literature
ABOUT HANWEN EMILY ZHENG
Hi, it\'s nice to connect you here!I have a very combined background: I received a bachelor\'s degree in Software Engineering from Tongji University and a minor certificate in German Language and Literature from Shanghai International Studies University; then I did an MSc in Social and Cultural Theory at the University of Bristol and an MA in Film Studies at King\'s College London.I have a wide range of interests and strong communication and teamwork skills, and I excel in fast learning and problem-solving. Having one and a half years of internship experience as a product manager in top tech companies like SAP, I\'m proficient in the workflow, tool usage and customer service. I have sufficient project experience in the tech field as well as short-term research experience in English and American poetry, with one conference paper published. My working languages are English and Chinese.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.