Hans Soine
Senior ManagerTechnical Account Management at Genesys
- Role
- Senior Manager at Genesys
- Location
- Clearwater, FL, US
- LinkedIn followers
- 500 followers
About Hans Soine
As Senior Manager of Technical Account Management at Genesys, I lead a team of TAMs focused on digital transformation and maximizing value for enterprise clients. Align complex technical requirements with business objectives to ensure customers adopt and succeed with our CX solutions.Develop scalable post-sales strategies to increase Net Retention Rate and promote customer advocacy. By fostering technical excellence and proactive partnership, my team enables leading brands to deliver empathetic, personalized customer experiences at scale.
Experience
Senior Manager
Dec 2025 — Present · Clearwater, FL, US
Lead technical account strategy for a portfolio of enterprise accounts. Oversee operational excellence and growth of the TAM function, ensuring seamless delivery of Genesys cloud and on-premise solutions.* Team Leadership: Manage and mentor a team of Technical Account Managers, driving performance in renewal rates, CSAT, and platform adoption.* Strategic Growth: Collaborate with Sales and Success leadership to identify expansion opportunities, contributing to YoY ARR growth in the assigned region.* Crisis Management: Act as the primary escalation point for critical technical issues, reducing resolution times through enhanced incident management protocols.* Customer Advocacy: Advocate for customer feedback within the product organization to influence the roadmap and improve platform stability.
Education
Biloxi High School
College Prep
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