Hansraj Mali

About Hansraj Mali

Hansraj Mali is a Senior Support Architect for HCL Software. He is an expert in Deployment & Troubleshooter for On-prem as well as on Cloud Solutions. He is also an innovator & Thought Leader person and had number of patents & Innovation projects. He worked as Technical leader to handle customer escalations from WW customers. He has worked as SWAT for Customer Satisfaction Project Office.Technical Specialization:HCL CommerceHCL UnicaHCL Unica Discover HCL LeapHashi VaultGoogle analyticsGoogle Cloud Solution ArchitectIBM Watson Customer Experience (Tealeaf -Onprem)IBM Watson Customer Experience (Tealeaf-on Cloud)IBM Watson Campaign AutomationIBM Universal Bus Service (UBX)IBM Digital AnalyticsIBM Watson AssistanceIBM Embedded Business Assistant ( AI Solution)IBM Public/ Private CloudBlockchainDocker and KubernetesDevopsAndroid DevelopmentiOS DevelopmentAWSIBM Domino & NotesIBM ConnectionsIBM SametimeIBM WebSphere Application ServerLeadership:Client Escalation LeadInnovation LeadThought Leadership LeadTeam LeadershipUniversity Technical Relation

Experience

1. Support Architect

   HCLSoftware

   Sep 2019 — Present · Pune, IN

Education

• Jodhpur National University, Jodhpur

  Bachelor's degree, Electrical, Electronics and Communications Engineering

  1999

Skills

• Lotus Notes
• Solution Architecture
• Websphere
• Cloud Computing
• Aix
• Unix
• Portals
• Windows
• Db2
• Microsoft Exchange
• Messaging
• Virtualization
• Lotus Domino
• Smart Cloud
• Soa
• Ibm Aix
• Disaster Recovery
• Linux
• Software Project Management
• Solaris
• Itil
• Sametime
• Websphere Application Server
• Web Content Management
• Ibm Db2
• IT Service Management
• Java Enterprise Edition
• Security
• Enterprise Architecture