David Hanson
Operations Supervisor @TP
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WORK HISTORY
Operations Supervisor @TP
Lisbon, PT
Responsible for the leadership of an 18-member social media team, consistently achieving above-target results every quarter and strengthening client relationships.Successfully led a pilot program to integrate generative AI into consumer interactions, ensuring the technology aligned seamlessly with the brand\'s unique voice and ethos.Increased average response rates by 100% within five months, demonstrating exceptional leadership and strategic implementation.Mastered capacity planning and staffing management to meet billable hours requirements, optimising team efficiency and effectiveness.Fostered a culture of continuous improvement by providing regular coaching and feedback, leading to ongoing team development and skill growth.Streamlined processes through effective collaboration with clients, vendors, and internal Quality teams, ensuring high-quality social media services.Conduct weekly KPI analysis and report findings to clients on a weekly basis.Deputise for Operations Manager and Account Manager when needed.
EDUCATION
Sciences Po
Diploma, International Programme
Emory University
International Studies, French
King's College London
BA (Hons), European Studies
The London School of Economics and Political Science (LSE)
BA (Hons), European Studies
ABOUT DAVID HANSON
David Hanson is a dynamic communications leader, dedicated to helping organizations connect with their stakeholders, spark meaningful dialogue, and drive impactful change. With deep expertise in the technology, life sciences, and governmental sectors, he works closely with businesses to shape strategic communications, target the right audiences, and craft compelling narratives. David brings a global perspective, with extensive experience across the United Kingdom, Germany, the European Union, and the United States, positioning him as a trusted partner in today’s complex, interconnected markets.
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