Alexandra Hanson

About Alexandra Hanson

Your network is your net worth.\"- Porter GaleLet\'s connect!

Experience

1. Customer Insights Analyst

   CNH

   Jan 2023 — Present

   Launched and manage the internal CX Ambassador Program, educating employees on how to impact the customer and dealer experience by reevaluating their everyday processes and implementing improvements (\"micro projects\")• Trained over CX Ambassadors in the first 2 years of the program, who have submitted more than completed micro projects, yielding an estimated hours saved, est.$625M in revenue generated, and an est.$38M in spend reduction• Built the CX Ambassador dashboard in Power BI with SuccessFactors integration, enabling leadership to filter by real-time org data for a comprehensive view of their team\'s program participation• Other CX Ambassador Program responsibilities include planning annual CX Appreciation Week, assisting the brands with the Dealer CX Ambassador Program, coordinating CX Ambassador presenters to share their micro projects during leadership meetings, and developing recognition opportunities and internal content• Assisted in the launch and management of the internal CX Champion Program, leveraging tools such as Miro and Monday to organize and track macro projects • Publish monthly internal content related to NPS scores and CX Ambassador/Champion program health, utilizing Adobe Premiere Pro• Develop instructional videos (Adobe Premiere Pro) to help dealers navigate and leverage the CX Platform (customer survey results) and Salesforce• Produced training scripts for the next iteration of internal CX courses; reported weekly course completion metrics to leadership following the launch of the existing course material• Conduct analyses of customer survey data and pilot programs• Facilitate Culture trainings; serve as a Culture Champion and Regional Culture Leader in NA• Primary CNH Representative for our partnership with UWEBC; attend annual UWEBC conference• Member of iGLOW, internal employee resource group for women; participate in iGLOW Mentorship Program (as both a mentor and mentee) and annual conference

Education

• Moraine Valley Community College

  Associate of Science (A.S.), Marketing

  2010 — 2013

• Southern Illinois University Edwardsville

  Bachelor of Business Administration (B.B.A.), Entrepreneurship

  2013 — 2015

• Victor J. Andrew High School

  High School Diploma

  2006 — 2010