Hansika Jhawar
Customer Operations Specialist @Instant Funding
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WORK HISTORY
Customer Operations Specialist @Instant Funding
GB
EDUCATION
Bharatiya Vidya Bhavan's
Senior Secondary school, Humanities/Humanistic Studies
Tirpude Institute of Management Education, Civil Lines
Undergraduation, Business Administration and Management, General
St. Xavier's College (Autonomous), Kolkata
Post Graduate Diploma in Management, Human Resources Management/Personnel Administration, General
Tirpude Institute of Management Education, Civil Lines
Diploma , Journalism and Mass Communication
ABOUT HANSIKA JHAWAR
I turn challenging customer moments into long-term relationships—and help teams do the same.I’m a Customer Success leader with 3+ years of experience across startups and enterprise environments, focused on customer retention, escalation management, and team development. I lead with empathy, clarity, and accountability to ensure both customers and teams feel supported.I’ve successfully coached teams through high-pressure situations, improved retention through proactive communication, and strengthened service quality using tools like Freshdesk, Zendesk, and Notion. I enjoy working cross-functionally to turn customer feedback into actionable improvements.Core strengths-Team leadership & mentoring-Escalation and stakeholder management-Customer retention & experience optimization-CRM & support operationsI’m now seeking Team Lead / Customer Success leadership opportunities where I can build high-performing teams and deliver meaningful customer impact.
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