Erika Hansen-Dahlin

About Erika Hansen-Dahlin

Results oriented leader with a track record of accomplishments in operational strategy and innovative process improvement. Proven record of directing complex projects from concept to fully operational status. Passionate about change management and building dynamic teams that do amazing work. Proficient in Iterative Agile methodology and Waterfall. Certified Project Management Professional (PMP) since 2006.• Over 20 years experience as an IT Project Manager.• Ability to direct complex projects from concept to fully operational status.• Goal-oriented individual with strong leadership capabilities.• Organized, highly motivated, and detail-directed problem solver.• Proven ability to work in unison with a diverse group of individuals in a global environment.Applications: Detailed knowledge of SAP SuccessFactors, Ceridian Dayforce, Workday, RemedyForce, Salesforce, Simpplr, OpenText (Vignette) Content Management & Application Portal, IBM Lotus Notes, Remedy, Google Enterprise, Qumu, WordPress and web design development (UX).

Experience

1. Principal Program Manager - HR, Legal, Fintech

   Genesys

   Feb 2024 — Present

   Providing a vital link between various departments such as HR, Payroll, Finance, Strategy, IT, and Legal to ensure portfolio alignment and assessment of solutions. Supporting deployments as well as comprehensive program management to implement solutions. This involves collaborating closely with stakeholders and aligning with CIO, CPO and CAO, to help shape the strategy that not only meets internal customer needs but also aligns with overarching IT strategic objectives, driving our organizational growth and efficiency. Received Genesys MVP Award 2024.

Education

• Cabrillo College

  Associate of Arts (A.A.), Business Administration and Management, General

• Colorado Technical University

  Bachelor of Science (BS), Project Management

Skills

• Program Management
• Cross-Functional Team Leadership
• Project Management
• Pmp
• Enterprise Software
• Vendor Management
• Software Development
• Cloud Computing
• Integration
• Lotus Notes
• Salesforce.com
• IT Management
• Six Sigma
• Process Improvement
• Information Technology
• Sdlc
• Business Analysis
• Project Portfolio Management
• Software Project Management
• Public Speaking
• Itil
• Bmc Remedy
• Vignette
• Disaster Recovery
• IT Strategy
• Software Documentation
• Data Center
• IT Operations
• Enterprise Architecture
• Agile Project Management
• Sharepoint
• Saas
• Technical Support
• Visio
• IT Service Management
• Talking
• Workday