Hansa Ishwardas Bhatia

Experience

1. Business Operations Associate

   J.P. Morgan

   Apr 2014 — Present · Mumbai, IN

   As Site Performance Manager and Business Consultant, Imanage a team of 900 employees under 20 managers, drivingbusiness operations and process enhancements.In key responsibilities, I manage and develop staff for executionof quality management control as well as performance relatedactivities and issues management across all lines of businessI lead the governance team for servicing quality processes,procedures and resource management, and ensure that qualityevaluation criteria are effectively established, applied, managedand standardisedI serve as impact assessor for the change management processto ensure all critical elements are thoroughly vetted, and ensurereadiness as per quality programme and standardsI am also responsible for providing consultation developmentexecution and the management of essential quality-relatedresources tools and procedures and processes, as well as in thepreparation of action plans as necessary to support qualitycontrol and performance-related organisational goalsStarting as Team Manager, I was promoted as SalesPerformance Manager and Site Performance Manager beforebeing entrusted with the current role.

Education

• IACT VNS

  Six Sigma certification

• IACTGlobal

  Six Sigma, Six Sigma Green Belt Certification

  2014 — 2014

• SNDT College of HomeScience

  Applied Nutritionist, Physiology, Maternal, Child and old Age Nutrition

  1993 — 1998

• ACFCS

  Financial Crime , AML and CFC

• Shreemati Nathibai Damodar Thackersey Women's University

  Bachelor of Applied Science - BASc, Dietetics/Dietitian

• Indian Institute of Management, Calcutta

  Business Mgt, General Business Mngmnt

  2011 — 2012

Skills

• Business Strategy
• Sales
• Sales Skills Training
• Strategy Development
• Risk
• Customer Service
• Performance Management
• Crm
• Strategic Planning
• Banking
• Team Management
• Mis
• Customer Relations
• Relationship Management
• Team Building
• Management
• Trend Analysis
• Customer Relationship Management (Crm)
• Vendor Management
• Strategy Facilitation
• Business Analysis
• Process Management
• Training Skills
• Reporting Mis
• Customer Experience
• Operations Management
• Training
• Customer Satisfaction
• Reporting Mis
• Call Centers
• Business Development
• Transition Management
• Communication
• Business Process Outsourcing (Bpo)
• Strategy
• Leadership
• Call Center
• Financial Risk
• Analysis