Hanni
Senior Technical Support Engineer @Solera Fleet Solutions
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WORK HISTORY
Senior Technical Support Engineer @Solera Fleet Solutions
Dallas-Fort Worth, TX, US
Saved multiple customer accounts through constant communication and tenacious work ethic•Led Beta Support on multiple projects to get enhanced products to customers ahead of schedule•Saved transportation companies an approximate total of $1.2 mil in liability claims from vehicular accidents caught on video•Composed several guides and Knowledge Base articles to reduce customer down time by a minimum of 30%•Act as liaison for technical support to hold class presentation to Product Management team to help plan future platform applications•Led onsite technical support center for industry events giving customer facing assistance•Subject Matter Expert on 9 products and trained internal Tier 0, Tier 1, and Tier 2 staff on case support•Assisted sales team members in customer presentations increasing the total annual revenue more than $20 million
EDUCATION
Microskills
A+; MCSE; CCNA, Information Technology
SKILLS
ABOUT HANNI
With a steadfast commitment to excellence in technical support, my tenure at Omnitracs has been marked by saving key accounts and significantly reducing customer downtime. The ability to serve as a Subject Matter Expert on nine products showcases my adeptness in troubleshooting and testing, skills which I have honed to ensure our clients receive unparalleled service.My role involves collaborating closely with product management to influence future tech solutions, reflecting my passion for bridging customer needs with innovative technologies. This dedication, combined with a relentless work ethic, has contributed to maintaining high customer retention rates and fostering trust between Omnitracs and the companies we serve.
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