Hannes Hanath
Senior Customer Success Manager @Bloomreach
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WORK HISTORY
Senior Customer Success Manager @Bloomreach
Managing a portfolio of 35 customers across DACH and Nordics, including strategic and enterprise accounts• Responsible for ~$4M ARR• Serving clients primarily in eCommerce retail, Financial Services, and PharmaceuticalsKey Achievements1. Amplifying Customer Advocacy• company leader for growing Bloomreach’s customer advocacy database, increasing referable customers for sales team• Consistently ranked on leaderboard for Gartner reviews through customers, enhancing brand visibility2. Driving Customer Retention• Helped customers realize multiple high-impact use cases with proven business value, boosting retention3. Supporting Customer Growth• Organized physical workshops and launched a DACH online customer roundtable, building a strong community
EDUCATION
Universitätsklinikum Halle (Saale): Training Center
Certified Speech Therapist, Speech Therapy
Otto-von-Guericke University Magdeburg
Master of Science (M.Sc.), Environmental Psychology
Otto-von-Guericke University Magdeburg
Bachelor of Science (B.Sc.), Psychologie
SKILLS
ABOUT HANNES HANATH
Senior Customer Success Manager with expertise in Market Research, Digital Experience Analytics, and MarTech SaaS. At Bloomreach, I drive product adoption, boost client satisfaction, and build lasting partnerships that empower customers to succeed digitally.Managing a client portfolio of around €4M USD, I identify growth opportunities and translate complex challenges into clear, actionable strategies. Skilled in influencing digital UX and A/B testing roadmaps, I maintain trusted relationships with key stakeholders to deliver measurable business impact.Known for a personal and reliable approach, I leverage data-driven insights to enhance user experience and customer engagement across international and DACH markets.Always eager to grow and innovate in the Customer Success space.
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