Hannah Reissmann

About Hannah Reissmann

Hello! I\'m Hannah Reissmann, a dedicated Customer Success professional with 3 years of experience managing enterprise customers. As a US Navy veteran with an MS in Business Intelligence, I bring a unique blend of discipline and data-driven insight to the table. My expertise in AI, customer experience (CX), and data analytics allows me to deliver measurable improvements and drive success.In my role as an Enterprise Customer Success Manager at Jamf, I managed a book of 80 enterprise accounts, guiding them through every stage from onboarding to upsells. Achieving a 92% retention rate, I took ownership of the entire customer lifecycle, leading business reviews and monitoring product adoption to ensure success. My proactive approach and passion for cross-departmental collaboration have resulted in increased customer engagement, revenue growth, and strong Net Promoter Scores.Beyond Jamf, I\'ve managed end-to-end project lifecycles at Petco, leveraging Agile frameworks to coordinate installations and IT expansions. My background as a Help Desk Tier 1 Technician and a Logistics Specialist in the US Navy has equipped me with a diverse set of technical and interpersonal skills.At the heart of my approach is a commitment to understanding customer needs, providing proactive support, and maintaining authentic communication. I thrive on collaboration and am always eager to connect with like-minded professionals.Let\'s chat about how we can achieve more together! Industry Experience:Mobile Device Management | Retail | MilitaryEducation & Certifications:• Master of Science, MS, in Business Intelligence• Bachelor of Arts, BA, in Mass Communications• Certificate in Information Technology• Certified Scrum Product Owner (CSP0) • Certified ScrumMaster (CSM) • Jamf Certified Tech (200)Seas The Day:Whale, some say my puns are the wurst, but I think they are pretty gouda. My hobbies include running, traveling, and fueling my coffee addiction. In my spare thyme, I’m often rewatching Doctor Who or hopping over to Walt Disney World; although these days marathon training has taken a step forward. Apologies if my puns ruffled any feathers. Truth be told, I have no egrets. Set The Heading to Success:Has my experience or un-fjord-gettable humor peaked you interest? If your curry-osity has gotten the butter of you and you\'d like to taco \'bout any of this, reach out! Thank you very matcha for listening, you\'ve bean a fab-brew-lous audience on this PUNderful adventure!

Experience

1. Customer Success Manager

   Lexamica

   Jun 2025 — Present

   Summary: I translate strategic goals into efficient, scalable processes to drive mutual growth and success. Strategically implement and enhance onboarding frameworks and infrastructure to elevate both customer and employee experiences. Proactively collaborate cross-functionally to optimize workflows, improve satisfaction, and ensure long-term customer retention.Key Accomplishments:• Customer Success: Revamp onboarding for 100+ mid-market clients, improving time-to-value by 40% and customer satisfaction scores by 15%.• Account Management: Onboard 19 customers and manage a $500K+ ARR book of 17 accounts, achieving 0% churn.• CRM Implementation: Lead the integration of a new CRM with HubSpot, boosting internal collaboration, client communication, and performance tracking.• Operational Efficiency: Partner with law firms to identify inefficiencies and deliver data-driven recommendations, modernizing intake systems and case presentation outcomes.

Education

• Full Sail University

  Master's of Science, Business Intelligence

  2021

• York College of Pennsylvania

  Bachelor of Arts - BA, Mass Communications

  2011

• Full Sail University

  Certificate, Information Technology

  2020

Skills

• Complex Problem Solving
• Creative Thinking
• Critical Thinking
• Leadership
• Social Media Marketing
• Digital Marketing
• Customer Service
• Systems Analysis
• Operations Management
• Military Logistics
• Microsoft Office
• Supply Chain Management