Hannah Ramsdell
Manager - Customer Experience & Strategy @ DICK’S Sporting Goods
- Role
- Manager - Experience & Strategy at DICK'S Sporting Goods
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Hannah Ramsdell
I work in customer service strategy @ DICK\'S Sporting Goods, where I have been supporting experience, and insights since 2021.In my current role as a Manager, I focus on leveraging service insights to enhance customer experience across the organization. My strategic approach and analytical skills enable me to identify key drivers and implement actionable solutions that improve service delivery. With 7 years of professional experience and a dual major/background in finance, I\'m equipped with a strong drive to succeed and ability to adapt to new challenges.
Experience
Manager - Experience & Strategy
Oct 2024 — Present · Pittsburgh, PA, US
Focusing on customer and teammate experience within the contact center. Parntering with cross functional teams to share key insights on customer contact drivers
Education
University of Mississippi
Bachelor of Business Administration - BBA, Banking and Finance
2013 — 2017
Emmaus High School
High School Diploma
2009 — 2013
University of Mississippi
Bachelor of Business Administration - BBA, Managerial Finance
2013 — 2017
Skills
- Microsoft Word
- Leadership
- Time Management
- Social Media
- Public Speaking
- Microsoft Powerpoint
- Teamwork
- Customer Service
- Microsoft Office
- Microsoft Excel
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