Hannah Reed
Customer Success Operations Manager @Maltego
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WORK HISTORY
Customer Success Operations Manager @Maltego
Munich, DE
Drive operational digital excellence in a high-growth cybersecurity company by improving customer success, process design, improvement and cross-functional collaboration across global investigative workflows. As operations manager, I support agile delivery, stakeholder coordination, and continuous operational improvement. Developed and implemented scalable lifecycle processes in different teams (customer success, tech support and now growth team) to support customer success of law enforcement and cybersecurity teams globally.Designed agile workflows and dashboards to align commercial, product, and support teams across customer journeys.Contributed to the readiness and expansion of trust & safety operations, helping streamline internal knowledge systems and decision-making protocols.Crossteam collaboration with team members and implementation of retrospectives to foster a culture of transparency, operational agility, and iterative growth.
EDUCATION
HSB Hochschule Bremen – City University of Applied Sciences
Bachelor’s Degree, International Economics
Universidad de Antioquia
Political Science and Government
Catholic University of Eichstätt-Ingolstadt
Master’s Degree, International Relations and Affairs
UPAEP
International Economics
Catholic University of Eichstätt-Ingolstadt
Doctor of Philosophy - PhD, Latin American Studies
ABOUT HANNAH REED
Technology is never only technical. The systems we build shape who gains access, who can…
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