Hannah F.

About Hannah F.

Operations leader and public policy–trained strategist with experience scaling globally distributed teams, driving automation and process improvement, and delivering regulatory/workflow solutions to major financial institutions. Georgetown MPP graduate with a strong foundation in quantitative research, economics, public management, and the policy implications of Big Data and AI, with published work on automation and the future of work.Currently Head of Americas Operations at a PE-backed fintech, leading cross-cultural teams across Brazil and Bangladesh and partnering with executive leadership on operational strategy, AI-enabled delivery improvements, organizational performance, and product build. Known for translating complex technical and regulatory environments into scalable operating models, strong stakeholder outcomes, and measurable efficiency gains.I bring a global perspective shaped by international work experience across the US and Europe, and I’m fluent in English and German with professional proficiency in French and Spanish. Long-term, I’m interested in tech policy, responsible AI governance, and building institutions that connect policy goals to real-world implementation.

Experience

1. Head of Americas Operations

   WSD

   Sep 2023 — Present · London, GB

   Lead Americas Operations for a PE-backed fintech delivering regulatory and workflow automation solutions to major global financial institutions- Manage a 60–70 person distributed organization across Brazil and Bangladesh (>20% of global workforce), reporting directly to the COO- Elevated to the Senior Leadership Team (Dec 2025), partnering directly with the C-suite on strategy, execution priorities, and operating model decisions- Drive delivery outcomes through close cross-functional collaboration with Product, Sales, Finance, Project Management, Service, and HR, aligning execution with commercial and operational goals- Delivered major automation initiatives that improved delivery timelines by 30% and enabled a 25% team size reduction (47 → 35) through process redesign and automation while increasing customer base by 50%(with a people-first approach redeploying impacted employees into new internal roles)- Serve on the Change Advisory Board (CAB), reviewing and approving deployments to ensure controlled change management, risk mitigation, and service stability; maintained Green client health (RAG status) across key relationships for 6+ months

Education

• American University

  Bachelor of Arts (B.A.), International Relations and Affairs

  2012 — 2016

• Georgetown University

  Master's degree, Public Policy Analysis

  2019 — 2021