Hannah Leece

Quality Assurance & Compliance Manager @Inspire North

Leeds, GB

As the Quality Assurance and Compliance Manager, I lead Inspire North’s regulatory compliance and quality assurance efforts, with a particular focus on Ofsted-registered services. I ensure services meet and exceed inspection standards through internal audits, mock inspections, and expert guidance, working closely with registered managers and operational teams.Beyond Ofsted, I support the organisation’s broader compliance framework, including standards such as the Care Quality Commission (CQC), Customer Service Excellence (CSE), working within the Housing and Social Care Ombudsman frameworks I champion client and tenant experience, leading on Tenant Satisfaction Measures (TSMs) and embedding feedback into service improvement.Key responsibilities include- Leading Ofsted compliance and inspection readiness across registered services- Conducting internal audits and mock inspections to drive service quality- Coordinating evidence and external reviews for CSE accreditation- Managing TSM surveys and integrating insights into strategic planning- Overseeing compliance with the Social Care and Housing Ombudsman’s Complaint Handling Codes- Driving stakeholder engagement and client satisfaction initiatives- Supporting bid development with quality assurance input and social value evidence- Promoting continuous improvement through training, forums, and working groups- Line managing the Team Administrator and supporting professional development- Ensuring GDPR compliance and conducting Data Protection Impact Assessments (DPIAs).I actively contribute to a culture of excellence, equity, and accountability, aligning with Inspire North’s values and commitment to anti-racism, health and safety, and inclusive service delivery.

CIPD Qualifications

Level 5 Associate Diploma in Organisational Learning & Development