Hannah Jane Glazebrook

About Hannah Jane Glazebrook

I am a Design and UX Researcher working at the intersection of UX Design, UX Research…

Experience

1. Senior Ux Researcher

   Dayforce

   Aug 2021 — Present

   Draft and design industrial/organizational research to understand how internal teams are working and identify opportunities to improve team collaborationDesign and conduct collaborative research studies to identify patterns and improve usability, accessibility, and customer satisfaction of current and future user experiencesDraft guidelines for design and development of accessible UI and UX componentsLead and create training programs and templates for designers and product partners around research methodologies, accessibility evaluations and inclusive best practices, and host office hours to mentor designersFacilitate understanding and foster empathy and alignment by collaborating with cross-functional partners and advising with customer experience insights, research reports, workshops, and videosLead Ceridian\'s Disability Employee Resource group to raise awareness of disabilities at work, mentor others and advocate for positive changes and inclusive practicesIndependently develop and manage multiple high-impact projects from conception to implementation, including product requirements, user needs, success criteria, usability and system requirementsLead strategic initiatives focused on artificial intelligence (AI) and automation solutions to better understand customer sentiment, industry trends, and user trust and needs for new AI agent toolsConduct research with employees, admins, and other customer users to understand customer needs and customer journeys and guide decision-making at scale

Education

• Georgia Institute of Technology

  Master of Science (MS), Human-Computer Interaction

  2014 — 2016

• University of Massachusetts Lowell

  Bachelor of Arts (B.A.), Psychology

  2012 — 2013

• Wesleyan College

  General Education, Psychology, Education, Creative Writing

  2009 — 2010

• Georgia Institute of Technology

  Undergraduate Studies, Psychology, International Affairs, Physics, Biomedical Engineering

  2008 — 2013

Skills

• Marketing
• Microsoft Office
• Agile Web Development
• Game Design
• Programming
• Public Speaking
• UX Design
• Google Docs
• Teaching
• Time Management
• Project Planning
• Powerpoint
• Microsoft Excel
• Editing
• Creative Writing
• Jquery
• Psychology
• Css
• Teamforge
• Problem Solving
• Adobe Photoshop
• Microsoft Word
• Team Leadership
• Statistics
• Microsoft Powerpoint
• Contextual Design
• User Experience
• Collaborative Problem Solving
• Management
• Web Development
• Physical Computing
• Github
• Automated Software Testing
• Mac Os
• Cascading Style Sheets (Css)
• Tableau
• Unity3d
• Research Design
• Technical Writing
• Photoshop