Hannah Jackson
Senior User Researcher @Hippo
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WORK HISTORY
Senior User Researcher @Hippo
Senior Service Designer at Department for Education (DfE) within the Funding ServiceSenior User Researcher at Scottish Courts and Tribunals Service (SCTS)
EDUCATION
Clayesmore School
Psychology, Art, Biology, EPQ Research
Udacity
User Experience Nanodegree, UX Design
University of the West of England
Bachelor of Science - BSc, Psychology
ABOUT HANNAH JACKSON
I lead complex end-to-end projects across all sectors, forging strong stakeholder relationships and aligning user-centred solutions with strategic goals. I identify opportunities to improve customer experiences based on research insights. I collaborate with business decision makers and product teams to implement creative design solutions across multiple user journeys that elevate brands and deliver exceptional digital products for desktop and mobile. I am experienced working within complex service environments, adhering to GDS frameworks and best practices to ensure successful implementation of products and services that integrate with existing systems.
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