Hannah Palkovitz Hosemann
SaaS Growth Leader | Customer Success, Support & Services Expert | Business Owner | High-EQ People Leader | Dog Mom, Hiker, & Live Music Lover (who doesn’t know most lyrics 😉)
- Role
- Sr Director, Onboarding, Implementation, and Professional Services at Affinity (CRM)
- Location
- Asheville, NC, US
- LinkedIn followers
- 500 followers
About Hannah Palkovitz Hosemann
As a senior SaaS executive with 20+ years of global experience, I specialize in transforming customer experience into a driver of growth and retention. I’ve led Customer Success, Support, Professional Services, and Implementation functions at scale, delivering measurable impact across ARR expansion, net retention, and customer satisfaction.I believe exceptional customer outcomes drive exceptional company performance. My approach blends data-driven strategies with operational discipline—building lifecycle intelligence, aligning teams cross-functionally, and scaling processes that turn customer trust into long-term revenue.Known as a leader who partners cross-functionally to drive impact, while creating a culture of accountability and engagement, I cultivate high-performing teams that thrive in fast-paced, high-growth environments. My leadership is rooted in EQ, vision, and a commitment to empowering people and organizations to succeed.Outside of work, I’m a dog mom, trail hiker, and live music enthusiast (still working on the lyrics). Fun fact: my husband and I literally built our own home with our own hands — an experience that deepened my belief in perseverance, problem-solving, and teamwork.
Experience
Sr Director, Onboarding, Implementation, and Professional Services
Jan 2025 — Present
Education
College of Charleston
Bachelor's degree, Fine and Studio Arts
2003 — 2005
Coastal Carolina University
Fine and Studio Arts
2002 — 2003
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