Hannah Carrasco

Senior Product Manager, Calls Platform @EverQuote

Cambridge, MA, US

Lead Agile development team for EverQuote\'s shopper-to-agent telephony marketplace platform, which drives $2 million in monthly revenue.Own product roadmap and vision for inbound and outbound calls products, collaborating with stakeholders across business development, call center operations, and analytics to define objectives and key results (OKRs) and key performance indicators (KPIs) that align business and technical priorities.Spearheaded development of user interface that enabled customers to match insurance shoppers with optimal, available agents, driving a monthly revenue increase. Conducted user research by interviewing customers, including our front-line sales agents, to identify pain points in shopper calls and inform product improvements. Executed user testing to refine designs, improving customer experience (CX) as validated by positive feedback.Influence senior executive leadership to make resourcing investments, enabling the email Agile team to scale from $4 million to $6 million in monthly revenue.Launched user interface that enabled customers to design contact cadences, reducing A/B testing setup time by 70%, validated through user observation.Oversaw cross-functional launch of a real-time bidding outbound dialing program for a top call buyer, facilitating per month in revenue lift over the past year.Collaborated with legal and analytics teams to increase inbound shopper revenue by per month while ensuring compliance and minimizing legal risk.Manage vendor contracts and relationships, driving 8.7% savings during negotiation on our largest platform contract.Manage regulatory risk related to FCC changes in the Telephone Consumer Protection Act, ensuring platform compliance with new federal regulations.Author product requirements (PRDs), technical specifications, and user stories that empowered the scrum team to achieve 100% of planned sprint velocity for multiple quarters.