Hannah Whitecross Chartered
Senior Human Resources Business Partner @Royal Mail
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WORK HISTORY
Senior Human Resources Business Partner @Royal Mail
As the strategic HR lead for the region, I partner directly with the Regional Operations Director (ROD) to shape and deliver the region-wide People Strategy. This includes leading on cultural transformation, talent development, and the implementation of enterprise-level HR initiatives, while providing direction to a team of HR Business Partners.Key Responsibilities & Achievements:Identified and intervened in hotspot areas (OPL/C&D) with bespoke HR solutions targeting absence, attrition, talent, L&D, DEI, culture, and engagement.Advised and supported the ROD with succession planning, talent development, and performance management of the Senior Leadership Team (SLT).Supported HRBPs in managing complex, high-risk employee relations cases and people issues.Acted as a conduit for feedback between the ROD and central HR, ensuring business concerns and priorities were reflected in the people agenda.Delivered leadership and development programmes for frontline operational managers, with a focus on building future talent pipelines.
EDUCATION
University of Worcester
Bachelor of Science (B.Sc.), Humanities/Humanistic Studies
University of Worcester
Master of Science (M.Sc.), Human Resources and Business Management
CIPD Qualifications
Advanced Diploma in Strategic Learning and Development
London Metropolitan University
Certificate , Psychology
ABOUT HANNAH WHITECROSS CHARTERED
Dynamic and results-driven People Operations Manager with over 13 years of leadership experience in high-pressure military environments. A strategic thinker with a strong track record of delivering complex projects, driving operational excellence, and fostering team cohesion. Skilled in project and workforce planning, strategic development, commercial stakeholder engagement, and effective resource and budget management. I thrive in dynamic settings, consistently identifying opportunities for process improvement and organisational growth. My core strengths include change and conflict management, problem-solving, and building and restoring internal and external relationships. Known for adaptability, resilience, and the ability to lead multiple initiatives simultaneously, I seek a challenging roles where I can continue to drive strategic impact and contribute to meaningful transformation.
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