Hannah Vallance
Customer Success Director @SPARK TSL
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WORK HISTORY
Customer Success Director @SPARK TSL
EDUCATION
University of the West of England
Bachelor of Laws (LLB)
ABOUT HANNAH VALLANCE
I am a customer success and service delivery leader with over 20 years’ experience in the technology sector, supporting customers across the UK and internationally. In my current role as Customer Success Director at Spark TSL, I lead the customer success function, working across the organisation to ensure our customers realise value from our technology and services while strengthening long-term partnerships.Previously, at System C, I played a key role in bringing together multiple divisions into a unified service and support operations function, leading service delivery for a broad and diverse customer base and driving improvements in customer experience through operational change and strong team leadership.I was nominated for a company award in recognition of my leadership, professionalism, and commitment to supporting others through times of change. I’m known for leading by example, setting high standards, and creating a culture where teamwork and collaboration thrive.Outside of work, I’m passionate about fitness and wellbeing. I’ve taken on ultramarathons and other endurance challenges, and I bring the same resilience, focus, and drive to my professional life as I do to my personal goals.
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