Hannah Albrecht

Crm Manager North America - Protective, Marine, & High Performance Flooring @Sherwin-Williams

Cleveland, OH, US

Division advocate to Salesforce administration for CRM enhancements supporting ~700 North America users• Rich understanding of all Sales personas to ensure CRM represents management of the various customer types• Develop custom reports and dashboards for Sales Representatives through Vice President of Sales to communicate key insights and actionable metrics• Create CRM training materials for new user onboarding and continuous learning• Establish division hierarchy and data governance rules within CRM• Identify and execute data cleanup opportunities and implement validation rules for future data cleanliness• Collaborate with Sales Excellence to define Annual Business Plans for the selling organization• Lead data integrity discussions for any new business process or decision that moves through the CRM• Support data migration of an acquisition from legacy Salesforce instance to Sherwin-Williams Salesforce instance• Generate Marketing campaign distribution lists and track resulting pipeline growth by segment• Essential voice of business for Salesforce to Microsoft Dynamics CRM transition defining division requirements

The Ohio State University

Logistics Management and Sociology

Purdue University

Master of Science - MS, Strategic Communication