Hannah S.

Onboarding & Operations Solutions Manager @We Are Fulfilment

Lead end-to-end onboarding for new and existing clients, ensuring commercially viable and operationally scalable handovers. Own client relationships for a portfolio of 30+ accounts, acting as escalation point across operations, systems, and commercial teams. Design and deliver tailored onboarding plans aligned to forecasted volumes, system capability, and labour models. Coordinate cross-site operational readiness, ensuring WMS configuration, SOPs, and training are in place ahead of go-live. Lead structured performance and forecasting reviews with clients to proactively manage risk and growth.