Hannah Bergamini
Senior Technical Success Manager @Sprinklr
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WORK HISTORY
Senior Technical Success Manager @Sprinklr
Serve as a trusted advisor for high-value enterprise accounts, driving adoption, ROI, and strategic use of Sprinklr’s Core suite across Social Publishing, Listening, Paid Ads, and Marketing Analytics- Translate business goals into technical execution; aligning KPIs like ROAS, brand sentiment, and audience reach with optimal platform architecture, tagging schemas, and governance frameworks- Run executive-level business reviews that merge marketing outcomes with platform telemetry, creating compelling ROI narratives and strategic growth roadmaps- Enable customer self-sufficiency through targeted trainings, workshops, and feature adoption campaigns, building internal champions and streamlining user experience- Partner cross-functionally with Product, Engineering, Sales, and Technical Support to resolve challenges, shape product direction, and uncover upsell/cross-sell opportunities that expand client value.
EDUCATION
University of Missouri-Columbia
Bachelor's Degree, Marketing
Bond University
Business Administration and Management, General
ABOUT HANNAH BERGAMINI
With over eight years of experience in customer success and account management, I genuinely enjoy building relationships that drive strategic growth. Tackling complex challenges excites me, and I take pride in turning insights into action to boost ROI and deliver real results. I thrive in collaborative, fast-paced environments, where my focus is on maximizing our team\'s resources and achieving long-term success together - one team, one dream!
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