Hannah Raby
IT Project Manager @Ryan Lawn & Tree
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WORK HISTORY
IT Project Manager @Ryan Lawn & Tree
Merriam, KS, US
Leading cross-functional project teams using Agile Scrum practices like sprint planning, daily stand-ups, and retrospectives- Collaborating with stakeholders from various departments, including Sales, Operations, and Finance, to gather business requirements- Translating business needs into user stories and functional specifications- Working closely with Salesforce Admins, Developers, and vendors to manage configuration and deployment- Overseeing software integrations with Salesforce, mobile field applications, and marketing tools- Developing training plans and documentation for end users.
EDUCATION
Columbia College
Master of Business Administration - MBA
Columbia College
Bachelor of Arts - BA, Business Administration and Management, General
ABOUT HANNAH RABY
My career journey embodies a commitment to efficiency, innovation, and empowering others through technology. Starting as a Dispatcher at Tech Electronics (20••••19), I gained critical problem-solving, coordination, and logistical planning skills, fostering a deep appreciation for streamlined operations.Transitioning to a Training and Documentation Specialist (20••••22), I discovered my passion for enabling user adoption. I developed onboarding programs, significantly reducing new hire ramp-up time, and trained teams on Salesforce CRM, improving data accuracy and reporting. This solidified my belief in technology\'s power through effective user engagement.As a Business Systems Analyst (20••••23), I immersed myself in Salesforce. I designed and implemented solutions, including custom objects and validation rules, that streamlined operations and enhanced productivity. I led cross-functional teams in aligning Salesforce configurations with business objectives and optimized user interfaces to improve adoption and data quality. I also administered Salesforce, managing user accounts and providing support.Currently, as a Salesforce Administrator at Ryan Lawn and Tree (2023-Present), I function as a Salesforce Project Manager. I spearheaded SCRUM methodology adoption, fostering an agile environment. I\'ve fulfilled roles as Scrum Master, Product Owner, Business Analyst, and Project Manager across various initiatives. My leadership includes implementing a quick quote system and revitalizing the customer service portal.My keen interest in AI is a core focus. I led an initiative leveraging Artificial Intelligence (Agentforce) to enhance customer service efficiency. This involved integrating Agentforce with Salesforce for rapid information access, connecting Data Cloud to knowledge articles, and developing AI training within Agentforce.My journey reflects a growth mindset and unwavering work ethic. With certifications including Salesforce Certified Administrator, Salesforce Certified AI Associate, and Disciplined Agile Scrum Master, I am uniquely positioned to lead complex Salesforce projects, drive innovation with AI, and empower teams.
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