Hannah Monk Assoc

WORK HISTORY

ABOUT HANNAH MONK ASSOC

I am a Housing Aftercare Officer supporting residents during the first 12 months in their new build homes. This is a key period, and I focus on making sure people understand their property, know what to expect, and feel supported if issues arise.Working across all tenures, I act as the main point of contact after handover. I manage defect reporting, coordinate with contractors and developers, and ensure matters are handled in line with NHBC guidance and warranty standards. Clear communication and realistic expectation-setting are central to how I work.My role sits between customer service and technical understanding. I help residents navigate everything from property systems to the defects process, while keeping cases organised and moving forward. I’m comfortable managing a busy caseload and resolving issues calmly and efficiently.I take pride in being approachable, practical and solutions-focused. Ultimately, my aim is simple: to make sure residents settle in well and have confidence in both their home and the service behind it.