Hannah McDowell
Customer Success Manager
- Role
- Customer Success Manager at Optimizely
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Hannah McDowell
I’m an experienced Customer Success Manager supporting clients from post-onboarding through renewal. I’m passionate about helping customers realize meaningful value, drive adoption, and build long-term partnerships that grow with their business.As a CSM, I focus on delivering proactive, data-driven support that leads to results. I’ve helped turn around at-risk accounts, increased monthly recurring revenue through strategic account planning, and consistently exceed NPS goals. I also lead internal employee trainings designed to help teams build confidence and technical skill when it comes to troubleshooting.I’m known for being thoughtful, collaborative, and detail-oriented. You can usually find me walking by the water (Town Lake) with a podcast queued up.Technical Skills: Salesforce, Zendesk, Jira, Trello, Canva, Looker, Trumpet
Experience
Customer Success Manager
Oct 2025 — Present · Austin, TX, US
Education
Texas Tech University
Bachelor’s Degree
Skills
- Organization Skills
- Communication
- Leadership
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