Hannah Moscati Casey
Customer Success Manager III | Risk Identification | Lifecycle Management | Cross Functional Collaboration
- Role
- Customer Success Manager Iii at Forrester
- Location
- Norwalk, CT, US
- LinkedIn followers
- 500 followers
About Hannah Moscati Casey
Customer success isn’t just a role I’ve held — it’s the foundation of how I go about my work.With my thorough experience in Customer Success, I lead with ownership, accountability, and a deep commitment to delivering meaningful outcomes. I don’t just manage accounts; I build strong and confident partnerships that lead to growth. I take the time to understand each client’s business objectives, define what success truly looks like for them, and drive intentional action to achieve it.My work ethic is grounded in advocacy and impact. I consistently align cross-functional teams, influence stakeholders, and lead positive change to improve the customer experience. Whether navigating complex challenges, mitigating risk, or identifying growth opportunities, I approach every situation with urgency, strategic thinking, and a solutions-oriented mindset.I believe success is earned through trust, consistency, and measurable results — and I hold myself to that standard every day.
Experience
Customer Success Manager Iii
May 2025 — Present
Managed a $3M enterprise portfolio across 25+ accounts, partnering with C-suite stakeholders to drive strategic adoption of Forrester research and advisory services- Acted as a strategic advisor across B2B, B2C, Product, Marketing, and CX leaders, aligning insights to client business initiatives- Partnered cross-functionally with sales, product, and research teams to resolve client challenges and improve overall customer experience.
Education
University of Michigan
Biopsychology
University of Michigan
Bachelor of Arts (BA), Biopsychology, Cognition, and Neuroscience
2012 — 2016
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