Hannah Laudie
Service Desk Agent @WaFd Bank
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WORK HISTORY
Service Desk Agent @WaFd Bank
Responded to tickets through the Freshservice system to help users with password resets, software issues, and hardware problems. Kept in-depth documentation of communication with the end user and the resolution process.Provisioned software through Intune Company Portal and Microsoft System Center Communication Manager.Troubleshot issues with Sharepoint and OneDrive, Adobe, Active Directory, Windows OS, and HP hardware. Managed permissions in Active Directory and Exchange Admin.
ABOUT HANNAH LAUDIE
Just someone who loves computers and wants to help others with theirs. Currently leading…
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