Hannah Kendall

About Hannah Kendall

Creative communicator with a passion for public service and improving the customer experience.As a Public Information Specialist Senior at Charlotte Water, I create customer-focused communications that make utility services more accessible, transparent, and human. I bring strategy, empathy, and clarity to every campaign and message.I specialize in strategic messaging, multi-channel campaign planning, customer engagement, and simplifying complex utility information into content that resonates. Whether it’s planning a widespread outreach campaign or responding to a single customer concern, I believe clear communication builds trust.

Experience

1. Public Information Specialist Senior

   Charlotte Water

   Nov 2024 — Present · Charlotte, NC, US

   Develops, executes, and evaluates multi-faceted communication strategies to enhance the Charlotte Water customer experience and strengthen public engagement. Manages end-to-end communications campaigns, from message development to performance analysis, tailored to diverse audiences across digital, print, and in-person platforms. Writes and edits compelling content including blogs, press releases, website updates, social media posts, and customer notices. Serves as a media liaison, ensuring timely and accurate responses to public inquiries and press coverage. Collaborates with internal teams to translate complex utility information into clear, accessible messaging that informs, educates, and builds trust.

Education

• The University of North Carolina at Chapel Hill

  B.A. Media and Journalism , Public Relations

  2016

• Regent University

  M. A. Strategic Communication, Strategic Communication