Hannah Kamal
- Role
- Servicenow Developer Architect at DXC Technology
- Location
- Newark, DE, US
- LinkedIn followers
- 500 followers
About Hannah Kamal
A ServiceNow professional with extensive experience in IT for12 years and 8 years in…
Experience
Servicenow Developer Architect
Mar 2019 — Present
Configured and maintained ITOM with ServiceFirst Configuration, Item Discovery, Service Mapping, Discovery, and the ServiceFirst Configuration Management Database. • Worked on ITOM like Discovery and set up mid servers and check for the connectivity and became an expert in troubleshooting Discovery tool. • Expert level knowledge in Microsoft Technologies like ASP.NET 2.0/3.5/4.0, C#, SQL Server and UI Development Technologies, Framework and Single Page Application (SPA) like AngularJS, Object Oriented JavaScript, jQuery, HTML5, Bootstrap, CSS3, Etc, • Participated in all technical aspects of ServiceNow and solution delivery utilizing SCRUM. • Expertise and experience with ServiceNow ITBM and SAM modules • Excellent work experience in J2EE concepts like Servlets, JSP, EJB, HTML, JavaScript using services like JDBC, JNDI, RMI. • Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Create new service catalog requests and items with variables • Implemented, customized, and maintained ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, & CMDB. • Optimized maintenance activities by using Nuvolo by pre-populating manuals, procedures, and checklists.
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