Hannah Kakowski

Retail Shift Lead and E-commerce Specialist @Ronald McDonald House Charities Hawaii

Wahiawa, HI, US

Led educational in-store tours that increased customer engagement and reinforced the brand story for both tourists and locals.• Created social media content highlighting behind-the-scenes operations, product features, and promotions to increase online visibility and engagement.• Managed and fulfilled online orders via Shopify, ensuring accurate product listings, timely shipping, and clear customer communication.• Supported email and message-based customer service, helping maintain a consistent and positive brand voice.• Trained new team members on POS systems (Clover), e-commerce operations (Shopify), and customer service practices to ensure brand-aligned communication.• Collaborated on product displays and in-store visuals to promote seasonal offerings and enhance customer experience.• Took initiative to identify customer trends and feedback, suggesting changes to improve satisfaction and retention.

Western Governors University

Bachelor of Science, Marketing