Hannah Hoskins

Sales Engineering Manager @KnowBe4

GB

Manage and mentor a diverse team of Sales Engineers, Senior Sales Engineers, and Principal Sales Engineers- Provide guidance and support to team members at various career stages, fostering their professional growth. Conduct regular performance evaluations and create individualized development plans- Align Sales Engineering efforts with overall sales strategies and goals- Work closely with Sales leadership to optimize the sales process and increase win rates- Ensure effective collaboration between Sales Engineers and Sales Representatives- Develop and implement best practices for technical sales engagements across all levels- Maintain a high level of technical knowledge across the product portfolio- Foster a culture of continuous learning and knowledge sharing within the team- Oversee the development and maintenance of Sales Engineering tools and resources- Collaborate with Product Management to ensure the team stays updated on product developments- Participate in high-stakes or strategic customer engagements when necessary- Ensure the team delivers high-quality technical presentations, demonstrations, and proofs of value- Represent the Sales Engineering perspective in cross-departmental initiatives and projects- Contribute to product strategy and roadmap discussions based on customer feedback and market insights- Establish objectives and track key performance indicators (KPIs) for the Sales Engineering team- Provide regular reports on team performance, win rates, and other relevant metrics- Identify areas for improvement and implement corrective actions as needed- Manage team workload and allocate resources effectively across different territories and account types- Ensure appropriate coverage and support for various customer segments and deal sizes- Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees.

The Manchester Metropolitan University

Bachelor of Arts - BA, Crime and Abuse Studies