Hannah Grenier
Ticket Operations Coordinator at The Savannah Bananas | Future Entrepreneur & Business Leader
- Role
- Ticket Operations Coordinator at Savannah Bananas
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Hannah Grenier
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Experience
Ticket Operations Coordinator
Jan 2024 — Present · Savannah, GA, US
The Savannah Bananas combine sports and entertainment for cutting-edge innovation that has revolutionized the spectator space. Customer Service Management: Effectively managed a daily average of 100-150 customer service inquiries, including ticket launch queries, while providing exceptional support to a fan base exceeding 2.2 million during the 2024 world tour season.Ticket Sales Operations: Operated ticket launch systems, successfully selling tickets and generating over $3.5 million in revenue within 6 days, contributing to the overall success of the tour.Team Leadership & Event Logistics: Led and managed a dynamic team of 15-60 gameday staff, ensuring the efficient scanning of tickets per game, while overseeing critical operations such as ticket resolution, CRM and POS system monitoring, and event logistics.Process Improvement & Issue Resolution: Created and implemented a system for classifying fan issues, identifying key focus areas that led to a significant reduction in inbound inquiries, improving overall customer service efficiency.System Assessment & Feedback: Routinely assessed existing systems and provided actionable feedback to enhance their effectiveness and efficiency, supporting the growth and scalability of operations.System Updates & Process Optimization: Implemented critical system updates to address operational inefficiencies and customer pain points, including revitalizing and teaching the ticket resolution process for reserved seating at large-scale events with over attendees.Strategic Problem Solving & Resource Management: Expertly coordinated the pre-game and in-game relocation of 350-600 fan seats per event, addressing ADA and specialized needs through strategic problem-solving, spatial planning, and effective resource management, despite limited inventory challenges.
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