Hannah Fath
CX @ Unreal Snacks
- Role
- Cx Manager at Unreal Snacks
- Location
- Lafayette, LA, US
- LinkedIn followers
- 500 followers
About Hannah Fath
A CX operations leader with a track record of driving impactful results across global, remote teams. She brings a unique blend of strategic thinking and human-centered leadership to every project: whether optimizing chatbot automation, improving key CX metrics like CSAT and NPS, or designing training and coaching programs.Known for her clear communication and thoughtful process-building, Hannah excels at creating systems that elevate both the agent and the customer experience. She has led the development of automation strategies that streamline operations while preserving a high-touch feel, and is deeply passionate about cultivating team culture, celebrating wins, and building collaborative support environments that truly thrive.Her work consistently turns support into a strategic advantage, focusing not just on efficiency, but on connection, clarity, and care.Outside of work, you can find her tending her backyard chickens, baking a mean gluten-free banana bread, or planning next year\'s Halloween decorations. The most Irish thing about her is her goodbye—but if you\'re lucky, she might teach you a quick jig.
Experience
Cx Manager
Jan 2026 — Present
Education
University of Illinois Urbana-Champaign
Bachelor's degree, Health Services/Allied Health/Health Sciences, General
2016 — 2018
Skills
- Microsoft Office
- Customer Service
- Research
- Management
- Project Management
- Powerpoint
- Microsoft Excel
- Public Speaking
- Leadership
- Microsoft Word
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