Hannah Farrell
Customer Success Manager @Cvent
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @Cvent
London, GB
Act as a strategic partner to high-value SaaS customers, aligning product capabilities to business outcomes and long-term success-Lead quarterly and annual business and success reviews, delivering insights, recommendations, and forward-looking strategies- Create and maintain bespoke customer success plans tailored to each customer’s industry, maturity, and custom requirements- Monitor customer health, usage, and risk indicators to support retention and value realisation- Provide data-driven insights to support renewal and expansion conversations in partnership with Sales- Collaborate cross-functionally with Sales, Product, and Engineering to advocate for customer needs and influence directionIn addition to my core responsibilities, I also- Serve as a lead mentor for new team members, providing coaching on customer calls, strategic thinking, and success planning- Create and present content at annual customer conferences and Customer Success forums- Sit on the leadership team for an internal Employee Resource Group focused on mental health, neurodiversity and emotional wellbeing - Contribute to cross-functional initiatives and strategic projects beyond core role responsibilities
EDUCATION
University of Greenwich
Bachelor’s Degree, Graphic and Digital design
Chesterfield college - Derbyshire
National diploma BTEC in Art and Design, National Diploma in Art and Design - MMD
ABOUT HANNAH FARRELL
I\'m a Customer Success Manager (CSM) acting as the success resource on high-touch accounts. I have a customer centric and strategic relationship with customers with in-depth knowledge of the client\'s goals, strategy, and event schedule. By understanding and aligning with my customer’s goals I\'m able to help them achieve their desired outcomes, while also being able to identify and understand customer’s risks and showcase recommendations, solutions and action plans to mitigate.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.