Hannah Estraca
Tech Support | O365 | Systems Admin | Coordinator
- Role
- Support Service Coordinator at F1 Technology Group
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Hannah Estraca
IT Support professional and recent bootcamp graduate with experience in Microsoft Office…
Experience
Support Service Coordinator
Dec 2022 — Present · Houston, TX, US
Responsible for managing and maintaining all service tickets and ensuring they are resolved in a timely manner, including proper escalation, communication, and tracking-Being the voice of F1 as they communicate with internal and external clients to coordinate schedules, receive incoming support requests via phone and email, and any miscellaneous communications that may arise on behalf of the company-Responsible for guaranteeing the most efficient means of generating support requests and being proactive in issue resolutions.
Education
Sam Houston State University
Bachelor of Fine Arts (B.F.A.)
2010 — 2015
Merit America
Google IT Support Professional Certificate
Skills
- Windows
- Research
- Public Speaking
- Microsoft Word
- Social Media
- Adobe Design Programs
- Teamwork
- Microsoft Excel
- Powerpoint
- Outlook
- Maya
- Leadership
- Microsoft Office
- Photoshop
- Customer Service
- English
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