Hannah Carter
Director of Operations & Client Experience @eXp Realty, LLC
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WORK HISTORY
Director of Operations & Client Experience @eXp Realty, LLC
Las Vegas, NV, US
I oversee operations and client experience for the Micah Bleecher Group at eXp Realty, helping ensure that our buyers receive a seamless, highly organized home search experience from their first inquiry through property tours and ongoing search management.My role sits at the intersection of operations, client relations, and team coordination. I manage the systems and workflows that support our buyers while working closely with our agents to coordinate showings, curate property searches, and prepare for client visits. This includes building customized MLS searches, organizing detailed showing itineraries for visiting clients, tracking client preferences and feedback, and maintaining accurate records within our CRM.I also develop and maintain the internal processes that keep our team aligned and operating efficiently. From managing client pipelines and preparing weekly team updates to creating structured workflows and tracking systems, I focus on ensuring that both clients and agents have the organization and communication needed to move forward confidently.A large part of my work centers on understanding client goals and translating them into actionable search strategies, helping our team stay proactive as new opportunities come to market.My goal is simple: create a smooth, thoughtful, and well-organized experience so our clients can focus on finding the right home while our team focuses on providing expert guidance throughout the process.
EDUCATION
American University - Kogod School of Business
BS, Accounting
ABOUT HANNAH CARTER
With a strong background in real estate operations and client coordination, I focus on creating a seamless and well-organized experience for buyers navigating the home search process. I currently support the Micah Bleecher Group at eXp Realty, where I oversee many of the systems, communication, and logistics that help our team operate efficiently and provide exceptional service to clients.My role includes managing customized property searches, coordinating showings and client visits, organizing detailed home tour itineraries, and maintaining accurate client records within our CRM. By closely tracking client preferences, timelines, and feedback, I help ensure that our agents are prepared and aligned to deliver a thoughtful and responsive experience.With experience in real estate transactions and listings, I bring a strong understanding of the buying process and take pride in supporting both clients and agents through clear communication, organization, and proactive coordination.
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