Hanna Mayhew

Group Digital Transformation Director @Serco

Royal Tunbridge Wells, GB
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WORK HISTORY

Nov 2025 — Present

Group Digital Transformation Director @Serco

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MANDATEAppointed to lead a large-scale technology and operating model transformation across a complex, global organisation.SCOPE- Executive accountability for definition and mobilisation of a major transformation programme- Operating at group level across multiple regions, services and stakeholders- Responsibility for delivery approach, governance, prioritisation and benefits realisation- Close engagement with executive sponsors, functional leaders and technology leadershipFOCUS AND APPROACH- Establishing clarity, confidence and momentum through disciplined governance and decision-making- Balancing transformation delivery with the stability of live services- Creating the conditions for pace, accountability and sustainable change

SKILLS

Business TransformationPublic SectorDefenceChange ManagementCentral GovernmentProcurementIntegrationClient EngagementInteroperabilityProgram ManagementGovernanceBenefits RealisationStakeholder ManagementOgcCommercial ManagementContract NegotiationPortfolio ManagementBusiness Change ManagementIT StrategyProgramme DeliveryProposal WritingProgramme LeadershipCustomer EngagementRequirements AnalysisPrince2Project PlanningBusiness ProcessStrategyLeadershipManagementProject DeliveryRisk ManagementProject Portfolio ManagementInfrastructure

ABOUT HANNA MAYHEW

Most transformation programmes fail before they start. In 25 years of doing this work…

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Hanna Mayhew — Group Digital Transformation Director at Serco in Royal Tunbridge Wells, GB | Unifers