Hanna Johnson
Escalations Manager @Impartner Software
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WORK HISTORY
Escalations Manager @Impartner Software
Troubleshoot client support tickets that cannot be resolved in Tier 1, 2 or 3-Verify bugs in the software-Escalate support tasks to internal resources across various teams-Establish and manage ticket priority and manage escalated Jira tasks for Product and Development Teams-Manage client communication on escalated issues within their environment-Ensure bugs and development tasks are resolved within project timelines and client acceptance criteria
EDUCATION
University of San Diego
Master's degree
Colorado Mesa University
Computer Information Systems
SKILLS
ABOUT HANNA JOHNSON
I\'ve honed in on my ability to utilize the knowledge I have, to learn things I don\'t. I…
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