Hanmant Tarse
- Role
- IT Manager at QualityKiosk Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Hanmant Tarse
Experienced IT Manager with a strong background in IT operations, infrastructure…
Experience
IT Manager
Apr 2022 — Present · Navi Mumbai, IN
Service Desk Administration & Management o Configured and administered ITSM tools for ticket lifecycle management, SLA monitoring, and escalation handling. o Created knowledge base articles, SOPs, and automation rules to enhance first-call resolution (FCR) and reduce repeated incidents. o Implemented self-service portal and automated ticket routing, improving resolution efficiency by 25%. o Conducted trend analysis and monthly service reports for management review. • Information Security & Compliance (ISO 27001:2022) o Implemented ISMS policies, risk registers, and controls as per ISO 27001:2022 requirements. o Led internal audits and successfully faced external surveillance audits for ISO 27001 & SOC 2 compliance. o Conducted security awareness sessions and ensured compliance with data access & offboarding protocols. o Strong analytical and problem-solving skills with a proven ability to resolve complex security issues • IT Infrastructure & Operations o Managed IT assets, networks, O365, and endpoint security for 3,600+ users. o Oversaw IT procurement, vendor management, and license compliance audits. o Direct or coordinate an organization\'s budget activities to fund operations, maximize investments, or increase efficiency. o Developed and delivered training programs to improve the technical skills of Helpdesk staff.
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