Hanley Scalia
Account Associate at American Red Cross
- Role
- Account Associate at American Red Cross
- Location
- Ashland, NE, US
- LinkedIn followers
- 500 followers
Experience
Account Associate
Jul 2011 — Present
Utilize various skip tracing techniques to locate right parties* Overcome stalls and objections and suggest money sources for debt payment* Execute verbal skiptracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment.* Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account.* Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system.
Education
Nebraska Wesleyan University
Bachelor's degree, Communication and Media Studies
2000 — 2005
Skills
- Leadership
- Social Media
- Management
- Team Building
- Team Leadership
- Marketing Strategy
- Strategic Planning
- Account Management
- Business Strategy
- Customer Relationship Management (Crm)
- Sales
- Strategy
- Marketing
- Customer Service
- Business Development
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