Tanya Hanks
Service Advocate, Data Analyst Student, MS Office Specialist, Customer Service Specialist, Product/Technical Support and Client Relationship Professional, South Florida REALTOR® & Relocation Advisor.
- Role
- Service Advocate at Healthfirst
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Tanya Hanks
Dedicated Data Analyst Student, Customer Service, Product/Technical Support and Client…
Experience
Service Advocate
Oct 2022 — Present · FL, US
Providing excellent quality customer service for members, vendors, and providers with variety of questions and issues such as product, benefits, eligibility, claims, authorizations, appeals, escalations, etc;• Following established policies to ensure member’s issues are addressed timely and accurately;• Identifying and de-escalating situations where member is upset and providing resolution to the member’s satisfaction, handling calls that require conflict resolution in fast-paced environment;• Following up on outstanding member inquiries and open cases withing the defined timeframe to ensure members’ satisfaction and continuing their membership with HealthFirst;• Complying with HIPAA requirements and maintaining the PHI confidentiality of the members, medical and other information; adhering to the local, state, federal and HealthFirst regulatory guidelines;• Being an active and supporting Team member while building relationships and trust with members.
Education
Московский Государственный Институт Электроники И Математики (Технический Университет) (МИЭМ)
B.S. and M.S.
1987 — 1993
HealthFirst
COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
2024 — 2024
The City University of New York
Data Analytics Academy
2023 — 2024
LasComp Institute of IT (LIIT)
Administrative Office Support Specialist (AOSS)
2020 — 2021
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