Hank Strickland

WORK HISTORY

EDUCATION

ABOUT HANK STRICKLAND

I am a dedicated, employee-focused travel industry team leader with expertise in Regulatory Compliance. My passions are traveling the globe and developing colleagues to be the best version of themselves, motivating and inspiring behavior that exceeds goal metric thresholds. I have led top-selling travel counselors as well as highly skilled compliance analysts. I am experienced in all aspects of managing and selling domestic and international travel for both business and leisure clients. As a skilled leader, I have been responsible for interviewing and onboarding new talent. With an emphasis on guiding employee growth, I have ensured early and sustained success through rigorous performance monitoring accompanied by targeted, results-driven coaching. Adept in resolving customer escalations, I also offer a versatile background in data-driven decision-making, performance optimization, and project management, with a proven track record of exceeding sales and service targets. I enjoy facilitating team meetings as valuable opportunities to engage, educate, and empower colleagues. Resolutely committed to safeguarding the company brand, I am well-versed in various business regulatory requirements, including OFAC adherence, customer PII, travel-related fraud/financial crimes, and the recognition and escalation of risk concerns impacting multiple customers. Colleagues know me best for my servant leadership, thoughtful communication, and devotion to helping others achieve performance goals and career aspirations.